Delivery & Returns
General information
All orders are dispatched within 1-3 business days from our Australian Distribution Centre. Shipping times are an estimate and may be subject to delays.
| Region | Shipping Time | Cost (AUD) |
| Australia (Standard Shipping) | 3-5 business days | $10 |
| Australia (Express) | 1-3 business days | $15 |
| Canada (Express) | 3-6 business days | $40 |
| Europe (Express) | 5-15 business days | $45 |
| New Zealand (Express) | 3-7 business days | $18 |
| UK (Express) | 3-7 business days | $45 |
| USA (Express) | 3-7 business days | $38 |
| Other International (Express) | 5-15 business days | $45 |
All shipping costs above are listed in Australian Dollars. Costs will be calculated in your local currency after filling out your delivery address during the checkout process.
International Shipping Fees and Regulations
Please note that orders shipped internationally might incur additional fees for import taxes and duties. These charges typically apply when the package arrives in the destination country and can vary depending on your location. You will be responsible for these additional costs, so please consider them when placing your order.
Package Delivery Preferences
For our customers in Australia, all orders will be dispatched with an Authority to Leave (ATL) status. If you prefer not to have your package left unattended, we suggest directing it to a nearby Australia Post parcel locker or getting in touch with them for alternative solutions.
Product Returns
Our goal is for you to be satisfied with your purchase. We accept returns on all items at full price within 30 days from the day you receive your order, provided they are in unused and unwashed condition with all tags intact. To start the return process, please visit our returns portal linked at the end of this page.
We do not offer refunds on sale or discounted items for change-of-mind returns. However, we are happy to exchange for a different item or provide store credit. Please note that this policy does not affect your rights under Australian Consumer Law, which entitles you to a refund, repair, or replacement if an item is faulty or not as described.
Please do not hesitate to contact us prior to purchase if you have questions.
Product Exchanges
We are pleased to offer exchanges for a different size on all items purchased at full price within 30 days from receipt, given that the items are in unused and unwashed condition. To request an exchange, please use our online returns portal indicated above and follow the instructions provided.
Please be aware that we cannot reserve stock for exchanges, and all replacement orders will be shipped using standard delivery methods.
Returns from International Locations
Currently, we are unable to offer tracked returns for customers in international locations. You will need to buy a return shipping label and attach it to your package. Collective Gen is not liable for packages that are lost in transit; please ensure you use a shipping service that offers a tracking feature.
Return Portal
To start a return, please use the return form via the link below:
