Product Returns
Our goal is for you to be satisfied with your purchase. We accept returns on all items at full price within 30 days from the day you receive your order, provided they are in unused and unwashed condition with all tags intact. To start the return process, please visit our returns portal linked at the end of this page.
We do not offer refunds on sale or discounted items for change-of-mind returns. However, we are happy to exchange for a different item or provide store credit. Please note that this policy does not affect your rights under Australian Consumer Law, which entitles you to a refund, repair, or replacement if an item is faulty or not as described.
Please do not hesitate to contact us prior to purchase if you have questions.
Product Exchanges
We are pleased to offer exchanges for a different size on all items purchased at full price within 30 days from receipt, given that the items are in unused and unwashed condition. To request an exchange, please use our online returns portal indicated above and follow the instructions provided.
Please be aware that we cannot reserve stock for exchanges, and all replacement orders will be shipped using standard delivery methods.
Returns from International Locations
Currently, we are unable to offer tracked returns for customers in international locations. You will need to buy a return shipping label and attach it to your package. Collective Gen is not liable for packages that are lost in transit; please ensure you use a shipping service that offers a tracking feature.
Returns from the USA
Because all U.S. orders are shipped with duties and taxes prepaid to U.S. Customs, these fees are non-refundable. Refunds will be issued for the item’s value only, excluding any included duties or original shipping costs.
Unfortunately, we’re unable to offer exchanges for U.S. customers - if you’d like a different size or color, please place a new order once your return has been processed.
Return shipping costs from the U.S. are the responsibility of the customer.
Return Portal
To start a return, please use the return form via the link below:
Return Portal